Having an internal IT department is a great way to ensure your systems are running optimally and that your system is protected at all times. Not only can an internal IT department stave off major disaster, but they can also help with day-to-day problems that your staff may encounter.
While it is good news that you will have the support you need onsite when you need it most, there is a chance that your IT department may become overwhelmed with support issues which may result in a backlog and put the company at possible risk. If your company’s IT needs may be stretching your internal IT department too thin, it may be time to consider IT staff augmentation.
Many companies are looking to partner with a managed IT service provider to help them keep their operations running more efficiently and making sure that all the needs of the company are met even when the internal IT staff gets busy. It is important to remember that a managed IT service provider is there to create a partnership with your current IT staff, to provide them with the support they need to reduce downtime and minimize risk. Managed IT services can be hired on a part-time or full-time basis and will be a collaborative effort where the managed service provider can fill the gaps that the internal IT staffing may experience. The internal staff can also leverage the resources available form the managed services provider.
There are many reasons why companies are choosing to make this type of partnership. Whether it is for company-specific reasons, or more broadened benefits, every company can experience better efficiency from utilizing the services of a managed IT firm. By partnering with a managed service provider, your company can expect:
Help your internal IT department do more for your company by partnering them with a managed IT service provider. When working in tandem, you can ensure that your business is getting the support it needs to protect it from threats and keep it operating as efficiently as possible. This will allow you to focus on what is important; growing your business and improving your customer satisfaction.
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.