If the year was 1995 and you were to ask anyone, even a tech visionary, about what the workforce of the future would be capable of, they’d be hard pressed to arrive where we are now. Individuals in a wide variety of disciplines are working in ways that are more productive, more capable and more mobile than ever before. However, in many ways, modern-day workers are still held back by the technology and working habits of yesteryear. Landline phones, desktop computers and office cubicles are increasingly becoming things of the past. The future seems to be capitalizing on the three aspects mentioned above: productivity, capability and mobility.
The Digital Workforce’s Four Areas of Advancement
The advances in mobility, productivity and capability mentioned above will take place as a result of innovation in four sectors:
The workforce of the future will use these tools to automate the vast majority of business processes that do not need immediate human attention. This can include everything from logistics to scheduling; artificially intelligent digital assistants will perform mundane tasks and even resolve issues on their own when possible. It seems like the workforce of the future may consist of two broad categories of workers: Those who tell software what to do, and those who are told what to do by software.
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My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.