Meet Your IT Managed Services Team We Are Committed To Helping Companies From San Francisco to Los Angeles Overcome All Technology Challenges.
Director of Operations
Support Desk Manager
Project Manager/HR Manager
Senior Field Technician
Senior Field Technician
Senior Field Technician
Support Desk Technician
Jacques van Eck
Support Desk Technician
Senior Field Technician
Support Desk Technician
Lance Stone President
Lance Stone established On Time Tech in 2004 to provide IT services and support for small to mid-size businesses. Prior to On Time Tech, Lance graduated from LMU in 1994, obtaining a business degree with an emphasis on information systems. He worked as an IT Director for several law firms and accounting firms in Los Angeles during the mid to late 90’s. In December 1999, he moved to the Bay Area to work as an Internet System Engineer at the data centers that ran Google and Yahoo.
After several years of working in the enterprise, Lance decided to create something meaningful. He wanted to build a company that was a positive work environment for himself and others. At On Time Tech, Lance always says, “We work together.” In fact, the team has weekly company meetings and yearly company outings. Lance believes in doing what’s best for the customer. When he approaches a problem, he does so with high morals and integrity.
Lance resides in Danville, CA, with his wife and two children. He enjoys hiking, biking, and learning about science; but above all, his family is the most important hobby of his.
Nick Newell Director of Operations
As the Director of Operations for On Time Tech, Nick’s primary focus is to promote operational efficiency for the company, and to work closely with our clients to develop business goals and ensure their technology needs are being met. He brings 10 years of tech industry experience to OTT, along with many technical and operational certifications, such as a Lean Six Sigma Yellow Belt; ITIL v3 Foundation; multiple VMware Certified Associate certificates; CompTIA Cloud Essentials; and WatchGuard Firewall Essentials & Policies.
Prior to working for On Time Tech, Nick served as a Service Manager for an MSP that specialized in healthcare environments, and was responsible for technical and operational service delivery to clients. What keeps Nick interested in working in the technology field is the opportunity to solve problems with technology solutions and improve business continuity.
In his spare time, Nick enjoys outdoor activities such as golf, running, mountain biking, boating and fishing. He is also a huge dog lover, and takes his black lab with him everywhere!
Antony Pautz Support Desk Manager
Antony has been working for On Time Tech for over three years and is one of our Support Desk managers. He completed a Bachelor’s degree in Industrial Psychology & Economics, spent 6 months working in HR and decided that IT was far more exciting.
He has spent the last 20 years helping small and mid-size businesses get the best use and value from their IT infrastructure both as an on-site and remote support engineer. Passionate about service, his motto is “We don’t fix computers, we help people.”
Antony resides in Cape Town, South Africa and when he is not working, he can be found collecting shells on the beach or exploring the forest with his family.
Moani Hood Project Manager/HR Manager
Moani has been with the OTT team since early 2017 and serves as our Project Manager and HR Manager, keeping the team on task and communicating with clients. She brings several years of management experience to OTT, having previously served as a Director of Operations and Sr. Paralegal for a law firm. She also serves as our Social Media Coordinator, helping to market the OTT brand and expand its presence across all social media platforms, and handles internal HR tasks for the company.
Though not a computer tech herself, she is fascinated by all the different aspects of the technology industry that help connect people with one another and make people’s lives easier.
When not working, Moani is off traveling the world with her husband, writing for her travel blog and making travel videos for YouTube. Moani is also an avid photographer, scrapbooker, discoverer of new craft beer, and foodie that has an unhealthy obsession with burritos.
Luis Navarro Senior Field Technician
Luis is a dedicated troubleshooter with over 30 years of technology experience and has been a Senior Field Technician with On Time Tech for over 11 years. As a field tech for OTT, Luis’ main focus is to bring peace of mind to our clients by not only solving their technology issues, but through education on technology solutions that can address their current or future needs. As part of the support team at On Time Tech, he is responsible for understanding our clients’ technology and business needs, and making sure the two align. He does all this while keeping everyone confused with his warped sense of humor.
Prior to working at On Time Tech, Luis entered the semi-retired life but still earned a fair amount as a freelance writer and a Telecom/Network tech. Luis successfully enjoyed the satisfaction of working in his pajamas with feet on the desk and a RockStar drink close by – he still works this way many nights a week. Luis also brings multiple certifications from AT&T, TCI, Viacom, ASE, Scientific Atlanta, and of course, Microsoft.
When not working on computers and networks, you can probably find Luis at the gym, or out on the water jet skiing in the summer and snow skiing in the winter. He is passionate about his health and being active, as well as about the health of others and probably spends more time thinking about this than he should.
David Hansen Senior Field Technician
David Hansen has been a fantastic asset to the team at On Time Tech for over four years. He has well-developed skills for using and understanding today’s technology, as well as great customer service skills, in order to resolve technology issues effectively. He also has a deep interest in Windows and Linux operating systems, electronic engineering, and computer programming.
David was introduced to computers in the mid-80s on arguably the first true IBM PC clone, the Compaq Portable. His introduction to DOS and the command line interface at an early age deeply rooted his interest in the technology field. He learned skills and ideas that developed throughout his childhood and adolescence. David not only learned the ins and outs of the PC through this time, but also began system and network building through middle and high-school and partook in such extracurricular activities as C++ programming and robotics to pass the time.
During his sophomore year in high school, David joined the Willow Glen High School’s robotics class, where he helped design, build, and program a hand-built robot to compete in NASA’s F.I.R.S.T. robotics competition. This was his school’s first year participating in the battle, and his team took 8th place.
David was born and raised in San Jose, heart of the Silicon Valley, where he continues to enjoy servicing computer systems, repairing automobiles, and designing the occasional one-off electronic gizmo to fill a void where no other product may exist. He enjoys a quiet evening at home with his family while writing code for a project, tinkering on a broken device, or just having a good un-wind at the sticks of his Xbox.
Brian Forster Senior Field Technician
Brian is our newest Bay Area field technician, having joined OTT in early 2017. As a field technician for On Time Tech, he makes onsite client visits to ensure their technology is running smoothly. Brian has been in the tech industry for a little over 5 years, but has been interested in technology as far back as he can remember (when he had his first Windows 95 IBM computer). He always seemed to know how technology worked and how to explain it to people so they could also understand.
Though Brian is a native to Upstate NY, he really loves living here in the San Francisco Bay Area and servicing OTT’s clients personally. His first foray into IT service started out as a freelance technician, working with a few small Bay Area businesses. He discovered he truly enjoyed the work, set out to make a full-time career of it, and the rest is history! He loves learning about new technology and how it can help businesses grow and make people’s lives easier. It’s a fast-paced world and it never gets dull, and working with On Time Tech has let him turn his passion into a great career. What could be better than that?
In his spare time, Brian likes to read, go to shows/concerts (he is a big music fan), and plays guitar every now and then. Brian’s favorite movies are the Back to the Future trilogy, and he can get a little obsessive over fictional worlds and universes (such as Star Wars, Game of Thrones, and Wheel of Time), and knows all the trivia! Think of a question that can stump him during his next onsite visit with you!
Duncan Keevy Support Desk Technician
Duncan brings 18 years of experience in the IT industry to our team here at On Time Tech. He has been working with OTT since 2016 as a Support Desk Technician and assists with end user and server support. Duncan really enjoys working with and interacting with our clients, whether it is via the virtual world or conversing with and assisting clients on the phone. He has always been interested in IT but started his career as an International Customs Clearing and Forwarding Liaison, which involved importing of various goods, as well as exporting. Not long after he was called upon at the office where he worked for IT-related problems, he was transferred to the IT Department and became A+, Microsoft & Linux + Certified, and maintained their WAN for 14 years.
He is experienced in various Microsoft technologies from server to end user, as well as Linux and some Apple Mac. He enjoys a good challenge, and enjoys the exercise behind piecing together technology for the end user to obtain what he/she needs.
When not sitting in front of his pc, he’s outside playing cricket with his 3 kids, sitting at the beach with the family, or taking them around the block a few times on a motorcycle which the whole family generally enjoys.
Jacques van Eck Support Desk Technician
Jacques is a recent addition to our Support Desk team, having joined On Time Tech in the spring of 2017, and brings roughly 8 years of IT experience to the company. Jacques is certified in NDip Support Services, Cisco CCNA, Microsoft Installing and Configuring Windows 8.1, and A+.
Prior to working for OTT, he was a field technician and had his own set of clients, looking after their IT needs. As a Support Desk Technician for On Time Tech, Jacques assists our clients remotely, responding to tickets and incoming calls, assisting the team wherever he can. What Jacques enjoys most about working for OTT is that it provides him with a good challenge. He loves the adrenaline rush when pushed and the end result of clients appreciating what you’ve done for them. He also loves the fact that the team is always willing to jump in and help, and if you don’t know how to resolve an issue, they are right there to guide you and help you learn something new.
Jacques has been interested the tech industry for as long as he can remember. He started fixing PCs and laptops in school, and his teachers would even send their personal PCs to him or bring them to school so he could help fix them! What interests him the most about the tech industry in general is improvement and innovation in technology on a yearly basis, and the fact that it makes both your personal and professional lives easier.
As a parent and family man, when Jacques is not working for OTT, he spends as much time as possible with his family, taking them out camping and on small holidays. You’ll be interested to know that he is also an avid gamer, although found it a bit difficult to do both so he has decided to bind the two together – his daughter games with him!
Nicky Byers Service Coordinator
Nicky joined the On Time Tech team in mid-2017 as our new Service Coordinator. Nicky triages and organizes all tickets logged with OTT, ensures that client issues are addressed quickly and remotely by the best available tech, and arranges on-site visits for clients if necessary. Nicky says she enjoys working for On Time Tech because the people on the team are all very dedicated to their roles and have a wonderful sense of humor. What interests Nicky most about working in IT is how the automation of everyday tasks can save us so much time, but does note that we can also lose so much of the details when we automate.
Nicky has been in the IT Industry for almost two decades. For the first few years, she worked as a software trainer, then moved onto Database/Application Development and then onto Project Management. Just prior to working for On Time Tech, Nicky spent 3 years developing an application to be used as an interface between a text order and the final product – Care Labels. All the care labels on your clothing or your soft furnishings may very well exist because of the application she developed!
When Nicky is not working for OTT, she enjoys being creative with activities such as pottery and refurbishing furniture, and enjoys doing large 5,000-piece puzzles. She is also a huge fan of Nutella and chocolate, and is a Candy Crush addict!
Richard-Herrera Senior Field Technician
Richard currently serves as one of our Los Angeles-area Senior Field Technicians and has been in the IT/technology industry for roughly 24 years. Prior to working with On Time Tech, Richard worked as a Disaster Recovery Planner Lead for Continuity of Business for Citibank, and holds a Microsoft Technology Associate (MTA) certification.
Richard’s role at OTT is to make onsite visits to our clients, diagnose and troubleshoot technical issues, network administration, and overall IT consulting to make recommendations to uphold the technology infrastructure at each client. Richard enjoys working for On Time Tech because of our awesome comradery and the level of shared knowledge amongst all the techs. He also appreciates the drive and vision of the OTT team to constantly improve our company processes in order to better serve our clients.
When Richard is not working at OTT, you can find him watching action movies, binge watching a good TV series, relieving stress by playing Xbox games, or indulging in his favorite foods of sushi and burgers! He also enjoys learning about new computer-related items (such as tinkering with Raspberry Pi and Python) and learning programming languages and chip programming.
Tyrell-Reuben Support Desk Technician
Tyrell brings 10 years of IT/tech industry experience to the Support Desk Team at On Time Tech. As a Support Desk Tech for OTT, he provides front-end assistance to our clients remotely for anything from quick fixes and walkthroughs, to scheduled weekly tasks and backups. Prior to working for OTT, Tyrell worked as a Systems Administrator/IT Consultant and managed and trained interns for a corporation that focused on government contracts. Tyrell has many certifications under his belt, including A+, N+, MCSA, MCSE, and MTCNA (MikroTik), and also spent two years in Film School and still likes to spend time behind the camera if the opportunity calls for it.
What Tyrell enjoys most about working for OTT is the dynamic that we share with our clients. He has enjoyed being able to grow relationships with our clients, understanding not just every client’s expectations, but the expectations of every individual that is a part of their organization. Recognizing and meeting their needs and making sure that trust and comfort ensue is a top priority. He also enjoys the friendliness and enthusiasm of the OTT “family,” and can always trust that all hands will be on board when required.
Tyrell finds that the pace at which technology moves is the most interesting part about IT/technology in general. Nothing has evolved more rapidly and feels that every day, a new piece of technology has the potential to make the world a better place.
When Tyrell isn’t working for OTT, you can find him exploring the outdoors enjoying free running and parkour. He also indulges in his creative side when feeling inspired, playing the guitar, drums, and piano, and also enjoys drawing, motion graphics, animation, and 3D modeling.
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