Smart organizations have moved away from using break-fix services to Managed IT Services—Why? Because they want to stay up and running. The break-fix strategy no longer works for businesses today. If you still use this method of IT service, you risk downtime that can literally shut your business down.
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.