Jacques is a recent addition to our Support Desk team, having joined On Time Tech in the spring of 2017, and brings roughly 8 years of IT experience to the company. Jacques is certified in NDip Support Services, Cisco CCNA, Microsoft Installing and Configuring Windows 8.1, and A+.
Prior to working for OTT, he was a field technician and had his own set of clients, looking after their IT needs. As a Support Desk Technician for On Time Tech, Jacques assists our clients remotely, responding to tickets and incoming calls, assisting the team wherever he can. What Jacques enjoys most about working for OTT is that it provides him with a good challenge. He loves the adrenaline rush when pushed and the end result of clients appreciating what you’ve done for them. He also loves the fact that the team is always willing to jump in and help, and if you don’t know how to resolve an issue, they are right there to guide you and help you learn something new.
Jacques has been interested the tech industry for as long as he can remember. He started fixing PCs and laptops in school, and his teachers would even send their personal PCs to him or bring them to school so he could help fix them! What interests him the most about the tech industry in general is improvement and innovation in technology on a yearly basis, and the fact that it makes both your personal and professional lives easier.
As a parent and family man, when Jacques is not working for OTT, he spends as much time as possible with his family, taking them out camping and on small holidays. You’ll be interested to know that he is also an avid gamer, although found it a bit difficult to do both so he has decided to bind the two together – his daughter games with him!
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.