We have been using On Time Tech for on site support for the past year or so. The technicians have been very knowledgeable, courteous, and professional… all of which is important as the physical representation of our IT dept in northern California. I work with a great technician, Brandon, along with the rest of the OTT field staff. They have exhibited technical know-how in the field and are great extensions of our eyes and hands here in the remote office. Issues that would normally take hours of phone support turn into a few minutes with someone you can step through using technical slang. We have always appreciated On Time Tech’s effort to accommodate even our most ridiculous requests for support. Oftentimes, we would need emergency dispatches with very little advanced notice but they have managed to be there for us. We are very impressed that On Time Tech’s CEO Lance loves getting his hands dirty as well. It must work great for field morale. On Time Tech is our primary source of field support for northern California. We are proud to say that we have never been assigned a technician who seems lacking in skill set or trainability. Their technicians have been servicing and supporting our remote locations, documenting services rendered, and have been giving technical advice for solutions to our support problems. We have had no complaints from any of our facilities regarding any of the technicians. They have always been courteous, always willing to go the extra mile. We utilize On Time Tech as the perfect extension of our eyes and hands for remote site support. Their combination of skill, experience, sound reasoning, and technical savvy make them perfect for representing our IT dept in locations we’re unable to physically support ourselves. The technicians communicate well, document well, and are very accommodating to on site requests and support. They give sound technical advice and help us paint a clear picture of problems and underlying solutions. We haven’t had any major scheduling issues and they oftentimes accommodate time critical requests for field support. We think they are the ideal candidate for a job you would only trust yourself to do. Great work On Time Tech team!
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.