Talbot Tours has been using On Time Tech since November 2007. We had no major security risks. However, we were having major problems with our email and internet. When I contacted On Time Tech they were able to send someone out right away to trouble shoot the problem. They resolved the problem that day. Over the years we have used many, many, IT Support people and unfortunately, eventually, they tend to be unreliable or unreachable. On Time Tech has been very responsive and reliable. DJ Foreman was focused on solving our #1 priority issue. He listened to our description of the problem, viewed our set up and asked relevant questions regarding access, etc. He got right down to the task. He was sensitive to our frustration and our needs in regards to having a stable system. He was also very passionate about helping our company increase our productivity by updating our hardware/ software in a cost effective way. He understands the needs of a small business that uses computers and technology but doesn’t necessarily have a large budget for technology. He has secured our system with a new power supply and a daily back up system. He has also given us invaluable advice about using existing software to its full potential. On Time Tech is quite reliable and very conscientious.
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.