We have been working with On Time Tech for 3 years. They manage our California Offices, with regard to helpdesk and network maintenance. On Time Tech has a solid team that exemplifies what you want n an outsourced provider. Excuse the language but we call it the “Give a damn” factor. At the end of the day if your provider does not “Give a damn” they will not perform when you need them most. On Time Tech cares about its clients and their ability to be successful. There are countless stories of On Time Tech going above and beyond, but this one comes to mind. One of our end-users had an insidious virus and could not work for several days. On Time Tech made a house call and brought her new hardware to keep her going. She is a working mom and logistically could not make it to the office exacerbating her issue. On Time Tech quickly becomes an integral part of your organization, with their attention to detail, responsiveness and overall professionalism. Their ability to work through issues and be mindful of business impact is without peer. They are a delight to work with and can help you company run better.
My philosophy when starting OTT was I wanted to create a place that I would want to work at (fun and friendly.) Where there was no corporate politics and we could just do our job fixing things and helping people. We can help people with their technology and not be arrogant or condescending to people. We can actually make a difference in peoples lives and not just say it but do it.